Frequently asked questions.
Answers for store owners about merchant accounts, the Black011 portal, reselling and support.
What is included with a merchant account?
A free website for your business, designed and hosted by us and owned by you. You also get the Elo Pay Z30 Android POS terminal, credit, debit and EBT acceptance at the best rates on fees, and one dashboard with live reporting for counter and online sales.
Is the website really free?
Yes. It comes with every merchant account. We design, build and host it, there are no ongoing monthly platform fees, and it is 100% yours: your name, your customers, your business.
What can I sell from the Black011 portal?
International calling, domestic and international top-ups, prepaid wireless, SIM and eSIM activation, virtual gift cards, bill payments and OMNY reloads. You earn a commission on every sale.
Is there an offer for new customers?
Yes. New customers get a $1 free bonus on their first recharge of $5 or more.
Are there any hidden fees?
No. With Black011, what you see is exactly what you get. No hidden fees and no monthly surprises.
How do I become a reseller?
Fill out the Join Us form, or call (888) 350-4610. Resellers earn an instant commission on every recharge, with the best discount rates in the market and live reporting from day one.
How do I open a support ticket?
If you are a distributor, agent or reseller, log in to create a new support ticket or check the status of an existing one.
When is customer support available?
Monday to Sunday. Call (888) 350-4610 from 11am to 9pm ET, use live chat from 10am to 9pm ET, or email [email protected].
Want to work with Black011?
Call us today at (888) 350-4610